1. Company Identification

Viral Picks Corporation is corporation duly organized and existing under the laws of the Philippines with office address at 6th Floor SMB Prestige Bldg. No. 40 San Buenaventura Bagong Ilog, Pasig City, known to its trade name “Narratech Solutions”.

Narratech Solutions is a diversified technology solutions provider engaged in the development, licensing, implementation, customization, support, and maintenance of a wide range of software products and digital solutions. Our portfolio spans multiple platforms, including Odoo, Shopify, WordPress, VeritasPay, web applications, mobile applications, and custom‑built systems, enabling us to serve both enterprise and consumer markets with tailored, scalable solutions.

In addition to software, Narratech Solutions delivers professional services encompassing business analysis, product management, UI/UX design, quality assurance, integration, deployment, training, and ongoing technical support. We also supply ICT hardware solutions, including computers, servers, networking equipment, POS systems, and related peripherals, thereby offering clients a comprehensive end‑to‑end technology ecosystem.

Our business model supports both subscription‑based licensing and one‑time purchase arrangements, ensuring flexibility for diverse operational requirements. Customer data generally resides within the client’s own environment or chosen platform provider. For cloud deployments, hosting may be facilitated through third‑party providers such as Odoo Cloud, with Narratech Solutions maintaining strict compliance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Narratech Solutions does not engage in telemetry collection, behavioral tracking, or analytics monitoring within its applications, thereby safeguarding customer privacy. Support personnel do not have routine access to client databases or systems; any remote access, if required, is subject to explicit client authorization and governed by separate agreements.

Through this integrated approach—combining software innovation, ICT hardware supply, and professional services—Narratech Solutions positions itself as a trusted partner for organizations seeking reliable, secure, and future‑proof technology solutions across industries.

For inquiries:

Landline: (02) 8465 9050

Mobile: +63 917 174 6525

Email: info@narratechsolutions.com

Website: www.narratechsolutions.com

2. Scope of Services

Narratech Solutions develops, licenses, implements, customizes, supports, and maintains software products, ICT hardware, and professional services. Offerings include:

E‑Commerce & Retail Solutions

Narratech Solutions designs and deploys comprehensive digital commerce platforms, including online storefronts for direct‑to‑consumer sales, retail point‑of‑sale (POS) systems for physical outlets, subscription‑based commerce platforms for recurring revenue models, and multi‑vendor marketplace websites enabling third‑party sellers. These solutions are engineered for scalability, secure payment processing, and seamless customer experience across web and mobile channels.

Enterprise & Operations Systems

We implement integrated enterprise applications covering inventory and warehouse management, procurement systems, customer relationship management (CRM), accounting and finance systems, human resources and payroll platforms, and project management tools. Each system is designed to optimize operational efficiency, ensure regulatory compliance, and provide real‑time visibility into business performance.

Web & Digital Presence

Narratech Solutions develops corporate websites, product catalog portals, client service portals, and news and content platforms. These digital assets are tailored to enhance brand visibility, support customer engagement, and provide secure access to information and services. Our solutions emphasize responsive design, accessibility, and compliance with data protection standards.

Payment & Transaction Systems

We deliver secure and compliant payment gateway integrations, QR code‑based payment solutions, and mobile POS applications. These systems are designed to support diverse transaction models, ensure interoperability with banking and fintech platforms, and comply with financial regulatory frameworks, including anti‑money laundering and data privacy requirements.

Mobile & Hybrid Applications

Narratech Solutions engineers native mobile applications and hybrid cross‑platform solutions that extend enterprise functionality to smartphones and tablets. Applications are optimized for performance, user experience, and integration with backend systems, enabling mobility, remote work, and customer engagement in digital environments.

Digital Tools & Accelerators

We provide workflow automation tools, reporting and analytics solutions, ticketing systems, and forms and approval workflow platforms. These accelerators are designed to streamline business processes, enhance decision‑making through data insights, and reduce administrative overhead by digitizing manual tasks.

ICT Hardware

Narratech Solutions supplies and supports computers, laptops, servers, and storage devices, as well as networking equipment, POS hardware, barcode scanners, printers, and payment terminals. Hardware offerings are accompanied by installation, configuration, and limited maintenance services, with warranties governed by manufacturer terms and conditions.

Professional Services

Our professional services portfolio includes discovery workshops, business analysis and product management, UI/UX design and prototyping, quality assurance and testing, custom software development, API and third‑party integrations, platform customization and deployment, training and enablement programs, and technical support under service‑level agreements (SLAs). These services ensure that technology solutions are delivered, adopted, and sustained effectively within client organizations.

System Monitoring and Health Checks

Narratech Solutions may provide system monitoring, health checks, performance assessments, technical diagnostics, and related preventive or corrective services, subject to the applicable scope of work or Service Level Agreement (SLA).

Enhancement and Change Request Services

Narratech Solutions may provide enhancements, modifications, additional features, configuration changes, and other change requests requested by the client. Such services may be subject to separate assessment, additional fees, revised timelines, and written approval.

System Monitoring and Health Checks

Narratech Solutions offers continuous system monitoring services to proactively identify performance issues, security vulnerabilities, and operational risks. Health checks are conducted on a scheduled basis to validate system integrity, resource utilization, and compliance with service‑level agreements. Reports are furnished to clients detailing system status, corrective actions, and recommendations for optimization. These services ensure that deployed solutions remain stable, secure, and aligned with evolving business requirements.

Enhancement and Change Request Services

We provide structured processes for system enhancements, feature upgrades, and change requests initiated by clients. Requests are evaluated for technical feasibility, impact on existing systems, and compliance with contractual obligations. Approved changes are implemented through controlled release cycles, with documentation, testing, and client validation prior to deployment. This service ensures that solutions remain adaptable to business growth, regulatory changes, and technological advancements, while maintaining operational continuity and minimizing disruption.s

3. License and Usage Rights

Software is licensed, not sold

All software applications, modules, and related materials provided by Narratech Solutions are made available strictly under a license agreement. Title, ownership, and intellectual property rights remain exclusively with Narratech Solutions. Customers acquire only a limited right to use the software in accordance with the terms of this Agreement; no sale, transfer of ownership, or conveyance of proprietary rights occurs.

Non‑exclusive, non‑transferable rights for internal business use

The license granted is non‑exclusive (meaning Narratech Solutions may license the same software to other customers) and non‑transferable (meaning the customer may not assign, sublicense, or transfer the license to any third party). Usage is restricted solely to the customer’s internal business operations, within their authorized environment(s). External use, commercial resale, or provision of services to third parties using the licensed software is prohibited unless expressly authorized in writing.

Reverse engineering, resale, or unauthorized distribution prohibited

Customers shall not engage in reverse engineering, decompilation, disassembly, or any attempt to derive source code from the software, except where expressly permitted by applicable law. The software may not be resold, sublicensed, distributed, or otherwise made available to third parties without prior written consent from Narratech Solutions. Any unauthorized reproduction, modification, or dissemination constitutes a material breach of this Agreement and may result in immediate termination of the license, as well as civil or criminal liability under applicable intellectual property laws.

4. Intellectual Property

All software, documentation, and related materials provided by Narratech Solutions shall at all times remain the exclusive property of Narratech Solutions, with full ownership rights, title, and intellectual property interests reserved. No transfer of ownership or proprietary rights is effected by the delivery, licensing, or use of such materials. Customers are granted only a limited license to utilize the software and accompanying documentation in accordance with the express terms of the applicable agreement, and such license does not confer any rights of ownership, authorship, or control. Narratech Solutions retains all copyrights, trademarks, trade secrets, patents, and proprietary know‑how embodied in or related to its products and materials, including any modifications, enhancements, or derivative works, unless otherwise expressly agreed in writing. The exclusive ownership of Narratech Solutions shall survive termination, expiration, or suspension of any agreement, ensuring that all intellectual property rights remain vested solely in Narratech Solutions regardless of the customer’s continued use or cessation of use.

5. Third‑Party Platforms and Integrations

Solutions offered by Narratech Solutions may be designed to integrate seamlessly with third‑party platforms such as Odoo, Shopify, WordPress, VeritasPay, and other comparable providers, thereby extending functionality and enabling interoperability across diverse digital ecosystems. Such integrations are facilitated solely to enhance client operations and do not alter the independent ownership or governance of those external platforms. Clients acknowledge and agree that their use of any integrated third‑party service is subject to the terms of service, licensing conditions, privacy policies, and compliance requirements imposed by the respective providers. Narratech Solutions assumes no responsibility for a client’s failure to adhere to those external obligations, and any breach of a third‑party provider’s terms may result in suspension or termination of the integration, without liability to Narratech Solutions. Clients are therefore required to review, understand, and comply with all applicable contractual and regulatory provisions of the third‑party platforms with which Narratech Solutions’ solutions interface, ensuring lawful and authorized use at all times.

6. Client Responsibilities

Clients shall at all times provide accurate information and ensure lawful use of Narratech Solutions’ software, hardware, and services. This includes furnishing truthful, complete, and current data when registering, configuring, or operating systems, and using all solutions strictly in compliance with applicable laws, regulations, and contractual obligations. Misrepresentation, fraudulent activity, or unlawful use constitutes a material breach of agreement and may result in immediate suspension or termination of services.

Clients are further required to maintain all hardware in accordance with manufacturer guidelines, including proper installation, operation, servicing, and environmental conditions as specified in the relevant manuals or technical documentation. Preventive maintenance, timely updates, and adherence to warranty conditions are essential to ensure performance, safety, and reliability. Narratech Solutions shall not be liable for failures or damages arising from neglect, misuse, or deviation from prescribed manufacturer standards.

Finally, clients must ensure compatibility with third‑party systems where applicable, including but not limited to integrations with enterprise platforms, payment gateways, and external service providers. Responsibility rests with the client to verify that their chosen third‑party systems meet the technical and compliance requirements necessary for successful interoperability. Narratech Solutions may provide guidance or support, but ultimate accountability for compatibility, licensing, and adherence to third‑party terms remains with the client.

7. Professional Services

Narratech Solutions provides a comprehensive suite of professional services designed to support clients throughout the full lifecycle of technology adoption and implementation. These services include workshops for discovery and requirements gathering, business analysis to define operational needs and align solutions with strategic objectives, design and prototyping to establish user experience and system architecture, quality assurance testing to validate performance and compliance, custom software development to deliver tailored applications, systems integrations to ensure interoperability across platforms, deployment and implementation to transition solutions into live environments, training and enablement programs to equip client personnel with necessary skills, and service‑level agreement (SLA) based support to provide ongoing technical assistance, monitoring, and maintenance.

The scope of these services is subject to limitations and exclusions, which apply unless separately contracted in writing. Certain specialized activities, extended warranties, or enhanced support arrangements may require additional agreements or fees. Narratech Solutions expressly reserves the right to define the boundaries of service delivery, ensuring that obligations are clear, enforceable, and aligned with contractual commitments.

8. ICT Hardware Provisions

All hardware supplied by Narratech Solutions is covered exclusively under the manufacturer’s warranties, which define the scope of coverage, remedies, and limitations. Narratech Solutions does not extend or modify such warranties, and any claims must be pursued in accordance with the manufacturer’s published terms and conditions.

Returns and replacements are permitted only in cases of verified defects and are subject to the defect claim procedures established by Narratech Solutions and/or the manufacturer. Clients must provide timely written notice, supporting documentation, and, where applicable, return of the defective unit for inspection. Approval of replacement or repair is contingent upon compliance with these procedures, and unauthorized returns will not be accepted.

The risk of loss, damage, or destruction of hardware transfers to the client upon delivery to the designated location or carrier, whichever occurs first. From that point forward, the client bears full responsibility for safeguarding the equipment, including insurance coverage, proper handling, and secure storage.

9. Payment and Subscription Terms

All fees and charges for Narratech Solutions’ products and services shall be payable in accordance with the applicable subscription agreements or one‑time purchase arrangements. Subscription fees are due on or before the commencement of each billing cycle (monthly, quarterly, or annually, as specified), while one‑time purchase fees must be remitted in full upon order confirmation. Payment must be received in cleared funds before access, activation, or delivery of the licensed software, hardware, or services is granted.

Renewals of subscription agreements shall be subject to the prevailing rates in effect at the time of renewal, as determined by Narratech Solutions. Clients acknowledge that subscription fees may be adjusted to reflect changes in market conditions, statutory contributions, or operational costs, and continued use of the subscription following notice of such adjustments shall constitute acceptance of the revised rates.

In the event of late payment, non‑payment, or failure to comply with billing obligations, Narratech Solutions reserves the right, at its sole discretion, to suspend access to software, services, or support until payment is rectified. Suspension due to non‑payment shall not relieve the client of liability for outstanding fees, nor entitle the client to any refund or credit for unused subscription periods. Persistent default may constitute a material breach of agreement, entitling Narratech Solutions to terminate the license or pursue lawful remedies, including collection proceedings.

10. Delivery, Implementation, and Acceptance

All deliverables provided by Narratech Solutions shall be deemed accepted upon the client’s formal sign‑off or upon the client’s first commercial or operational use of such deliverables, whichever occurs earlier. Acceptance signifies that the deliverables conform to the agreed specifications and scope, and thereafter any modifications or enhancements shall be treated as separate engagements subject to additional terms and fees. Failure to raise objections within the agreed acceptance period constitutes constructive acceptance, binding the client to the deliverables as delivered.

Implementation services rendered by Narratech Solutions expressly include system configuration, data migration, and deployment activities necessary to transition solutions into the client’s production environment. Configuration encompasses tailoring system settings and parameters to align with business requirements; migration involves the secure transfer, validation, and reconciliation of data from legacy systems; and deployment covers installation, integration, and activation of the solution for live use. Any activities beyond these defined implementation services—such as custom development, extended testing, or post‑deployment enhancements—are excluded unless separately contracted in writing.

The implementation timelines established by Narratech Solutions are expressly contingent upon the client’s timely cooperation and fulfillment of required obligations. The delivery schedule assumes that the client will provide all necessary inputs, including but not limited to submission of data, review and approvals, system access and credentials, and other information or documentation reasonably requested by Narratech Solutions. Any delay, omission, or deficiency in the client’s performance of these obligations, or in the performance of third‑party providers engaged by the client, may result in a corresponding extension of the implementation timeline, adjustment of milestones, or rescheduling of deliverables. Narratech Solutions shall not be held liable for delays, disruptions, or additional costs attributable to the client’s failure to cooperate in a timely manner or to third‑party dependencies outside Narratech Solutions’ reasonable control.

Implementation timelines and delivery dates are dependent on the client’s timely provision of required information, data, approvals, system access, credentials, personnel, and other materials reasonably necessary for the performance of the services. Any delay or failure by the client or a third-party provider to provide such requirements may result in a corresponding adjustment to the implementation timeline, delivery date, scope, or applicable fees.

11. Warranty Disclaimer

All products, services, software applications, documentation, and related materials provided by Narratech Solutions are delivered strictly on an “as is” and “as available” basis, without any representations or warranties of any kind. Narratech Solutions expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non‑infringement, accuracy, reliability, or uninterrupted operation. Clients acknowledge that the solutions may contain inherent limitations and that Narratech Solutions does not guarantee that the products or services will meet all business requirements, operate without error, or remain compatible with future versions of third‑party platforms or systems. No oral or written information, advice, or representation provided by Narratech Solutions or its authorized personnel shall create any warranty or obligation beyond those expressly stated herein. To the fullest extent permitted by law, all implied warranties are excluded, and clients assume sole responsibility for the selection, installation, and use of the products and services within their operational environments.

12. Limitation of Liability

Narratech Solutions’ liability shall be strictly limited to the aggregate amount actually paid by the client under the applicable contract giving rise to the claim. This limitation applies to all causes of action, whether arising in contract, tort (including negligence), strict liability, or otherwise, and encompasses claims for damages, losses, costs, or expenses of any kind. Clients expressly acknowledge that Narratech Solutions shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to loss of profits, business interruption, data loss, or reputational harm, even if Narratech Solutions has been advised of the possibility of such damages. The client’s sole and exclusive remedy for any claim, dispute, or cause of action related to the products, services, or deliverables provided shall be limited to recovery of the fees paid under the specific contract in question, and no additional liability shall accrue to Narratech Solutions beyond that amount. This limitation of liability provision shall survive termination, expiration, or suspension of the agreement and shall apply to the fullest extent permitted by applicable law.

13. Suspension and Termination

Narratech Solutions reserves the right to suspend or terminate the provision of services in the event of a client’s breach of contractual obligations, unlawful or unauthorized use of products or services, or failure to remit payments when due. Suspension may be imposed immediately and without prior notice where continued access would compromise legal compliance, system integrity, or Narratech’s rights. Termination may follow if the breach, unlawful activity, or non‑payment is not remedied within the period specified in the governing agreement or applicable law.

Clients acknowledge that suspension or termination under these circumstances does not relieve them of liability for outstanding fees, nor entitle them to refunds or credits for unused services. Narratech Solutions shall not be liable for any losses, damages, or claims arising from such suspension or termination, and the client remains responsible for ensuring lawful use, timely payment, and adherence to contractual terms. This provision shall survive termination and shall be enforceable to the fullest extent permitted by law.

14. Governing Law and Dispute Resolution

All agreements entered into with Narratech Solutions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict‑of‑law principles that might otherwise apply. The parties expressly agree that any dispute, controversy, or claim arising out of or relating to the contract, including its interpretation, performance, or termination, shall be resolved exclusively through binding arbitration conducted in Pasig City, Metro Manila, Philippines, under the rules and procedures of the Philippine Dispute Resolution Center, Inc. (PDRCI) or such other recognized arbitral institution as may be mutually agreed in writing.

The arbitral tribunal shall consist of one or more arbitrators with appropriate expertise, and the proceedings shall be conducted in English unless otherwise agreed. The arbitral award shall be final, conclusive, and enforceable in any court of competent jurisdiction, and the parties waive any right of appeal except as permitted under the Philippine Arbitration Law. Costs of arbitration, including arbitrator’s fees and administrative expenses, shall be allocated in accordance with the arbitral award, unless otherwise determined by the tribunal. This governing law and dispute resolution provision shall survive termination or expiration of the agreement and shall apply to all claims, whether contractual or statutory, arising between the parties.

15. Changes to Terms

Narratech Solutions reserves the exclusive right, at its sole discretion, to amend, revise, or otherwise modify these Terms of Service at any time, in order to reflect changes in business practices, regulatory requirements, technological developments, or operational needs. Any such amendments shall become effective immediately upon their publication through official channels, including but not limited to the Narratech Solutions website, client portals, or other designated communication platforms.

Clients acknowledge and agree that it is their responsibility to regularly review the Terms of Service to remain informed of any modifications. Continued access to, or use of, Narratech Solutions’ software, hardware, or professional services after the effective date of any amendment shall constitute the client’s full and binding acceptance of the revised Terms. If a client does not agree with the amended provisions, their sole remedy shall be to discontinue use of the products and services and terminate the agreement in accordance with the termination provisions herein. No oral or informal communications shall alter or supersede the published Terms of Service, which shall always serve as the authoritative and binding version.