Privacy Policy
Narratech (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose information when you use our website and services (collectively, the “Services”)
By accessing our website or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information when you engage with our website or services.
A. Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing and payment details
- Project or service-related communication
- IP address and device information
B. Non-Personal Information
- Browser type
- Operating system
- Usage data (e.g. pages visited, time spent on site)
- Cookies and similar tracking data
2. How We Use Your Information
We use collected data to:
- Provide and manage our software development and consulting services
- Respond to inquiries and customer support requests
- Manage accounts, billing, and payments
- Improve our website, tools, and user experience
- Send occasional updates, if you’ve opted in
- Ensure security and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing
As a company operating in the Philippines, Narratech processes personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). We collect and process personal data based on one or more of the following lawful criteria:
- With your consent
- When necessary to fulfill a contract or provide a requested service
- To comply with a legal obligation
- To protect your vital interests
- For the legitimate interests of Narratech, provided these do not override your fundamental rights and freedoms
By providing your personal information, you agree to its collection and processing in accordance with this policy and applicable laws.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties only when necessary to:
- Deliver our services (e.g. hosting providers, payment processors, project management tools)
- Comply with legal requirements
- Enforce our terms and conditions
- Protect our rights, users, or the public
- All third parties are bound by strict data protection agreements.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, analyze website performance, and tailor content.
You can control cookie preferences in your browser settings. Disabling cookies may affect site functionality.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no system can guarantee absolute security. You are responsible for safeguarding your account credentials.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- To exercise these rights, contact us at info@narratechsolutions.com
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices. Please review the privacy policies of those third-party sites before sharing your data.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Continued use of our website and services after changes implies your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or data-related requests, please contact us at:
Business address: SMB Prestige Bldg, San Buenaventura St., Brgy. Bagong Ilog, Pasig City
Email address: info@narratechsolutions.com
Landline: (02) 8465 9082
1. Information We Collect
We collect both personal and non-personal information when you engage with our website or services.
A. Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing and payment details
- Project or service-related communication
- IP address and device information
B. Non-Personal Information
- Browser type
- Operating system
- Usage data (e.g. pages visited, time spent on site)
- Cookies and similar tracking data
2. How We Use Your Information
We use collected data to:
- Provide and manage our software development and consulting services
- Respond to inquiries and customer support requests
- Manage accounts, billing, and payments
- Improve our website, tools, and user experience
- Send occasional updates, if you’ve opted in
- Ensure security and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing
As a company operating in the Philippines, Narratech processes personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173). We collect and process personal data based on one or more of the following lawful criteria:
- With your consent
- When necessary to fulfill a contract or provide a requested service
- To comply with a legal obligation
- To protect your vital interests
- For the legitimate interests of Narratech, provided these do not override your fundamental rights and freedoms
By providing your personal information, you agree to its collection and processing in accordance with this policy and applicable laws.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties only when necessary to:
- Deliver our services (e.g. hosting providers, payment processors, project management tools)
- Comply with legal requirements
- Enforce our terms and conditions
- Protect our rights, users, or the public
- All third parties are bound by strict data protection agreements.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience, analyze website performance, and tailor content.
You can control cookie preferences in your browser settings. Disabling cookies may affect site functionality.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to secure your data against unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no system can guarantee absolute security. You are responsible for safeguarding your account credentials.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- To exercise these rights, contact us at info@narratechsolutions.com
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices. Please review the privacy policies of those third-party sites before sharing your data.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Continued use of our website and services after changes implies your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or data-related requests, please contact us at:
Business address:
SMB Prestige Bldg, San Buenaventura St., Brgy. Bagong Ilog, Pasig City
Email address:
info@narratechsolutions.com
Landline:
(02) 8465 9082